Privacy Policy – Divyasangrah
1. Introduction
At Divyasangrah, your privacy is sacred. We’re committed to handling your personal data with transparency, care, and full compliance with applicable privacy laws, including:
General Data Protection Regulation (GDPR) – EU
Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 – India
Digital Personal Data Protection (DPDP) Act, 2023 – India (Draft/Upcoming)
By using our website and services, you agree to this Privacy Policy.
2. Who We Are
Divyasangrah is a platform offering:
Sacred puja samagri kits
Pandit Ji booking services for Hindu rituals
Cultural guidance rooted in tradition
You can contact us at:
📧 Email:support@divyasangrah.com
📞 Phone/WhatsApp: +91 86859 41423
🌐 Website: https://www.divyasangrah.com
3. What Personal Data We Collect
| Type of Data | Examples |
|---|---|
| Identity Information | Name, gender (optional) |
| Contact Information | Email, phone number, WhatsApp |
| Booking Details | Puja type, date/time, address, Pandit Ji |
| Payment Data | UPI ID, transaction ID (UTR), partial card details (via gateway) |
| Technical & Usage Data | IP address, device/browser info, cookies |
| Communication History | Messages, feedback, support requests |
4. How We Use Your Data
We use your data for:
📅 Booking and coordinating your puja
📦 Delivering puja samagri and kits
💬 Sending confirmations, reminders, and spiritual updates
💳 Payment processing and UTR verification
🛠️ Improving our website, services, and support
5. Legal Grounds for Processing (GDPR)
We process personal data under these lawful bases:
✅ Contractual necessity: To fulfill bookings and deliver items
✅ Legitimate interest: Improving services, fraud prevention
✅ Consent: Marketing, festival notifications (only with opt-in)
✅ Legal obligation: Retaining invoices, resolving disputes
6. Data Retention
We retain your data only as long as necessary:
| Data Type | Retention Period |
|---|---|
| Booking records | 12 months from service completion |
| Payment info | As required by Indian tax laws |
| Communication | 6 months unless user requests deletion |
You may request deletion by contacting support.
7. Your Rights
🇮🇳 Indian Users (IT Act & DPDP 2023 Draft):
Right to know what data is collected
Right to correction and erasure
Right to grievance redressal
Right to withdraw consent (for optional data)
🇪🇺 EU Users (GDPR):
Right to access, correct, delete your data
Right to data portability
Right to object to processing
Right to file complaint with EU DPA
📧 Contact: support@divyasangrah.com
8. Data Security
We implement reasonable and industry-standard security practices:
HTTPS encryption across the site
Limited access to data for internal staff
Verified and secure payment gateways
Daily backups and malware monitoring
9. Third Party Sharing
We do not sell your personal data.
We only share necessary info with:
| Partner | Purpose |
|---|---|
| Pandit Ji(s) | To perform your booked rituals |
| Delivery providers | For shipping samagri |
| Payment processors | To complete UPI/online transactions |
| Legal authorities | If required by law |
All third-party providers are expected to comply with data protection standards.
10. Cross-Border Data Transfer
Data may be stored or processed outside your country (e.g., if hosted on foreign servers or cloud services). In such cases, we ensure:
Standard Contractual Clauses (SCC) for EU users
Secure server locations complying with local privacy laws
11. Cookies & Tracking
We use cookies to:
Maintain your session and cart state
Analyze website performance
Personalize user experience (non-invasive)
You may disable cookies via your browser settings.
12. Children’s Privacy
Our services are not intended for children under 13 years.
We do not knowingly collect data from minors.
If identified, such data will be deleted immediately.
13. Grievance Officer (As per Indian IT Act)
Name: Mr. Raghav Joshi
Email: support@divyasangrah.com
Phone: +91 86859 41423
We respond to all requests within 72 working hours.
14. Updates to This Policy
We may update this policy from time to time to reflect legal, operational, or devotional adjustments.
You will be notified of major updates via website or email.
Last updated: 11/04/2025
15. Spiritual Note
Divyasangrah is built on the principle of Seva — sacred service.
Just as we protect rituals, we protect your data — with honor, care, and responsibility.
📩 Contact
For privacy-related concerns:
📧 Email: support@divyasangrah.com
📞 Phone/WhatsApp: +91 86859 41423
🌐 Website: www.divyasangrah.com
🙏 Thank you for trusting Divyasangrah.
May every click, every ritual, and every prayer be blessed.
