🔁 Refund / Return Policy – DivyaSangrah
Last Updated: [05 August 2025]
At DivyaSangrah, we strive to provide authentic spiritual products, pooja samagri, and divine experiences with utmost care and devotion. However, if you are not fully satisfied with your purchase, we’re here to help.
🧾 Returns
Due to the spiritual and sacred nature of our products, most items sold on DivyaSangrah are non-returnable. This includes:
- Pooja Samagri (e.g. dhoop, agarbatti, sindoor, kapoor)
- Energized Items (e.g. yantra, rudraksha, idols)
- Personalized Orders (e.g. custom pooja kits, name-based astrology products)
- Prasad, Havan Samagri, or Ritual-use items
We accept returns only in the case of:
- Incorrect item received
- Damaged product upon delivery
- Item missing from the order
To be eligible for a return, you must contact us within 48 hours of receiving the product, with unboxing video proof and original packaging intact.
💸 Refunds
Once we receive and inspect your returned item (if applicable), we will notify you via email or WhatsApp.
If approved:
- Refund will be processed to your original payment method.
- Refund may take 5–7 business days to reflect, depending on your bank/payment provider.
Note: Shipping charges (if any) are non-refundable.
🔁 Exchanges
We do not offer direct exchanges. If eligible, you may return the incorrect/damaged item and place a new order separately.
🚫 Non-Refundable & Non-Returnable Items
- Opened or used products
- Products with missing parts or tampered packaging
- Digital or downloadable content (e.g. PDF guides, astrology reports)
📩 Need Help?
If you have any questions about refunds or returns, feel free to contact our support team:
📧 Email: support@divyasangrah.com
📱 WhatsApp: +91-868-594-1423
🕉️ Website: www.divyasangrah.com
🙏 We request your understanding, as most of our products are spiritually energized and are intended for personal religious use. Once dispatched, they cannot be reused or resold.
