🚚 Shipping & Delivery Policy – DivyaSangrah
Effective Date: 05 August 2025
Welcome to DivyaSangrah, your trusted destination for authentic pooja samagri, spiritual items, and divine essentials. Our aim is to ensure your order reaches you on time and in perfect condition, whether it’s for a daily ritual or an important religious event.
We are committed to transparent, timely, and reliable shipping and delivery services.
📍 Serviceable Locations
We deliver across all major cities, towns, and rural areas of India through reliable courier partners. Currently, we do not offer international shipping.
We are constantly working to expand our reach and make our divine products accessible to every corner of the country.
🕒 Order Processing Time
Orders are typically processed within 1 to 2 business days after payment confirmation.
Orders placed on Sundays or public holidays are processed the next business day.
Made-to-order, customized, or energized items (such as personalized pooja kits, rudraksha, yantras, etc.) may require 2–4 additional days for preparation before dispatch.
🚚 Estimated Delivery Timeline
Delivery Region Estimated Delivery Time
Metro Cities (e.g. Delhi, Mumbai, Bangalore) 3–5 business days
Tier 2 Cities / Towns 5–7 business days
Rural / Remote Areas 7–10 business days
⚠️ These are estimated timelines. Actual delivery time may vary due to:
Festivals or national holidays
Courier delays
Weather disruptions
Lockdowns or government restrictions
💰 Shipping Charges
Standard Shipping: ₹49 (applies on orders below ₹999)
FREE SHIPPING: On all orders above ₹999
Express Delivery: ₹99 (Available in select pincodes)
Shipping charges will be visible during checkout before you make the payment.
📦 Packaging & Handling
All products are packed with spiritual care and physical protection:
Fragile items like murti (idols), pooja thalis, and glass items are wrapped in bubble wrap with cushioning.
Our packaging is eco-friendly wherever possible.
Tamper-proof and waterproof packaging ensures safe delivery.
Each order is handled with care to maintain purity and sanctity.
🔍 Order Tracking
After your order is shipped:
You will receive an email and/or WhatsApp with your tracking ID and courier partner details.
You can track your order in real-time through the link provided or by logging in to My Orders on www.divyasangrah.com.
In case of delay or issues in tracking, contact our support team for assistance.
❗ Delivery Delays & Exceptions
There may be rare instances where delivery is delayed or fails due to:
Incorrect or incomplete shipping address
Unreachable phone number
Courier-related issues
Natural calamities or lockdowns
If a delivery attempt fails:
Our team or courier partner will try again (max 2 attempts)
If still unsuccessful, the product may return to our warehouse
We’ll contact you for redelivery (additional charges may apply) or issue a refund (excluding shipping charges)
❌ Non-Deliverable Locations
We try to reach maximum pincodes, but certain remote areas may not be serviceable. In such cases:
We will notify you within 48 hours of order placement
Full refund will be initiated automatically if the order cannot be delivered
🔄 Returns Due to Delivery
You may request a return or replacement in case:
Wrong product received
Damaged or broken product
Item missing from shipment
Conditions:
Must be reported within 48 hours of delivery
Must include unboxing video and images as proof
Product must be unused and in original packaging
Visit our Return & Refund Policy for more details.
📞 Customer Support
Need help with your delivery? We’re here to assist!
📧 Email: support@divyasangrah.in
📱 WhatsApp: +91-XXXXXXXXXX
🌐 Website: www.divyasangrah.com
⏰ Support Hours: 10:00 AM – 6:00 PM (Monday to Saturday)
